Answer "where is my order" without a human reading it
Client details anonymized at their request
Repetitive Queries
Projection — not a delivered client result
Based on a system we run: The TBWX unified WhatsApp inbox with templated replies and automatic routing.
Assumptions
- 6 support agents at $3,500 per month
- 50% of tickets are order-status or policy questions
- Order and catalogue data is available via API
Industry
E-commerce / Retail
Services Used
What we already run. TBWX handles a high volume of WhatsApp conversations through one inbox with templated responses, full history per contact and automatic routing to an owner. Common questions are answered without composing anything from scratch.
Why it transfers. Order-status questions are the single largest bucket in most e-commerce support queues, and they are the most mechanical: the answer already exists in the tracking system.
What it could be worth to you. A team of 6 agents at $3,500/month is $252,000 a year. If 50% of tickets are order-status or policy questions a retrieval bot can answer from your real data, that is roughly $126,000 a year of capacity returned — usually redeployed onto complex cases rather than removed.
The honest caveat: a bot that guesses is worse than no bot. This only works when it reads from your actual catalogue and order system, and hands off cleanly with full context when it does not know.
Projection based on the assumptions listed, not a delivered result.
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